Return and Refund Policy

At We Leather Goods, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward return and refund policy:

Return Eligibility:

• To be eligible for a return, please make sure that the item is in its original condition, unused, and in its original packaging. Any product that has been personalized or customized may not be eligible for return unless it is defective or damaged.

Return Process:

• If you wish to initiate a return, please contact our customer support team within [X] days of receiving your order. We will provide you with instructions on how to proceed with the return. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Refund:

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to the original payment method used for the purchase. Please note that the refund may take [X] business days to be reflected in your account, depending on your payment provider.

Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return and placing a new order for the desired item.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Non-Returnable Items:

• Certain items may not be eligible for return due to hygiene reasons or other restrictions. These items will be clearly marked as non-returnable on the product page.

Please Note:

• We Leather Goods reserves the right to refuse any returns that do not meet the eligibility criteria or that are in violation of our return policy.

If you have any further questions or need assistance with a return or refund, please don’t hesitate to contact our customer support team. We are here to help!